Privacy Policy

The short version: we use your information to show your storm report, arrange an inspection if you ask for one, and contact you about it. Your inspection request goes to one local roofing partner. We don’t sell your personal information, and we don’t share it with lead buyers or multiple contractors.

Information we collect

Information you give us

• Property address you enter to check storm history.
• Contact details — first and last name, mobile number, and email — when you unlock your report.
• Inspection details — your chosen time, contact preference, roof install year, concerns, and any notes.
• Messages you send through our contact form.

Information collected automatically

• Usage and funnel events, such as pages viewed and steps completed (for example, “report unlocked”).
• Marketing attribution: the page you arrived on, the referring site, and campaign tags such as UTM parameters or ad click IDs.
• Device information such as browser type. We store a one-way, keyed hash of your IP address for security and consent records — not the raw IP.
• Consent records: the exact consent wording shown to you, its version, and when you agreed.

Cookies

We use a small number of first-party cookies:

• Visitor and session identifiers to understand how people use the site.
• Attribution cookies to remember how you found us (for example, a campaign link).
• Report access, so you can return to a report you unlocked on this device.

If we enable third-party analytics or advertising tags (such as Google Analytics or Meta), they may set their own cookies under their own policies.

How we use information

• To look up and display storm history for an address.
• To create your report, schedule your inspection, and send confirmations and reminders.
• To contact you about your report and inspection by text, phone, or email, as you agreed — including automated or AI-assisted messages that identify themselves.
• To prioritize follow-up (for example, using storm exposure, roof age, and stated concerns) so homeowners who want help get it promptly.
• To prevent fraud and abuse, and to secure our systems.
• To understand and improve our service, including which pages and campaigns help homeowners.
• To send roof-care tips and storm alerts, only if you opted in.

How we share information

• Your one roofing partner. We share your contact details, property address, report, and inspection details with the single local roofing partner assigned to your request so they can perform and follow up on your inspection. We don’t share your request with other contractors without asking you first.
• Service providers that work on our behalf under contract — for example, hosting and database providers, email delivery, customer communication and scheduling tools, and analytics. Storm history is looked up on our own servers from public NOAA data, so your address isn’t sent to a weather company. They may use the information only to provide services to us.
• Address search. What you type into the address box is sent to Google to suggest matching addresses, and the address you choose is located with the U.S. Census Bureau’s geocoder, as described under Address search below.
• Legal and safety reasons, when required by law or to protect rights, safety, and security.
• Business transfers, if Roof Inspectors is involved in a merger or acquisition, subject to this policy.

We do not sell your personal information, and we don’t share it with insurance companies.

Address search

As you type an address into the address box, what you’ve typed so far is sent to Google to suggest matching addresses (the suggestions come from Google Maps). The request comes from our servers, not your browser, and doesn’t include your name or contact details. Google handles what it receives under the Google Privacy Policy.

The address you choose from the suggestions, or type in full, is then located with the U.S. Census Bureau’s free public geocoder, which receives that address. We use the Census Bureau’s result, not Google’s, to look up storm history and to place your home on the report map.

Text messages and calls

If you provide your mobile number and agree, we and your roofing partner may text or call you about your report and inspection. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of texts at any time, or HELP for help. Consent isn’t a condition of any purchase.

Retention

We keep information as long as needed for the purposes above — for example, to support your inspection, keep required consent and transaction records, and resolve disputes — and then delete or de-identify it. Cached weather data for an address is refreshed periodically and isn’t tied to you unless you’ve requested a report.

Security

We use encryption in transit, access controls, and other safeguards appropriate to the information we hold. API credentials for our providers are kept on our servers and never sent to your browser. No system is perfectly secure, so please don’t include sensitive details such as policy numbers in free-text fields.

Your choices

• Opt out of texts by replying STOP; unsubscribe from emails using the link in any email.
• Ask to access, correct, or delete your information by contacting us and choosing “Privacy or my data.”
• Control cookies through your browser settings.

Children

Roof Inspectors is intended for adults. We don’t knowingly collect information from children under 13.

Changes

If we make material changes, we’ll update this page and the date above.

Contact

Questions about privacy? Contact us and choose “Privacy or my data.”